100% Made in Europe

Customer Service

Customer Service Enquiries

This page covers most of the commonly asked questions. If you can't find what you are looking for, we would be delighted to personally assist you, please email your enquiry to care@lazyfrancis.com or contact us using the Facebook Messenger "Message Us" button on the bottom write of the website. Customer Service Department working hours are from 9am till 5pm GMT Monday to Friday.

 

Size Guide

Best looking clothes is the best fitting clothes. Check out our Size Guide to determine which size you should get.

 

Shipping & Delivery

We will email you a link to allow you to track your order once it's dispatched. Don't forget you can always check your order status by logging into your Lazy Club account.

 

International Orders

We will be delighted to deliver your order to anywhere you are in the World. You can choose between Standard Post and Economy or Priority couriers. If the parcel is going to outside of the EU, then you will might have to pay import duties and any other local taxes, the amount of which will depend on the products and country you are shipping to. You can use http://www.dutycalculator.com website, if you'd like to check how much it will cost.

  

Returns & Replacements

Every girl wearing a Lazy Francis outfit, should feel like a little princess. We understand that occasionally things don't fit just right or you just aren’t 100% happy with them. We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer an exchange, store credit or refund within 7/14 days of delivery. Please visit our Returns Policy page for full information.

 

 

Terms & Conditions

By using www.lazyfrancis.com, you acknowledge that you agree to all of our Terms & Conditions as well as the additional policies. Please make sure you read them carefully: 

 

 

Viewing Orders

To view your orders, please log in to your Lazy Club account.

 

 

Updating Account Information

If any of your details including name, address or phone number have changes recently, you can update them by logging in to your Lazy Club account.

 

 

Privacy & Security

To find out how we use your data and which cookies we collect, please read our Privacy Policy.

★ Customer Reviews

Let customers speak for us

37 reviews
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Fabric composition

I have received my order but unfortunately had to ship it back.
Mainly because of the size. Although it was 98 for a 2-years old, it did not fit my son (2 years and 3 month).
Another thing is fabric composition. If i am not mistaken, i was written 100% viscose.

Really nice dress

Wonderful dress for my little princess
Dress was delivered as advice with tracking number! Really good service!
Thanks Lazy Francis

Very nice Dress

Thank you, we are super happy!

Kvalitatīvi apavi. Izcils apkalpošanas un piegādes serviss!